Payment Policy

At Kisan Door Step, we are committed to providing a secure, transparent, and seamless payment experience for all your grocery and vegetable deliveries in Pune. This Payment Policy outlines the terms and conditions governing all financial transactions executed on the Kisan Door Step app and website.

Our secure payment infrastructure is powered by technology licensed from Enacute Solutions India Private Limited, utilizing Reserve Bank of India (RBI) authorized third-party Payment Aggregators.

1. Accepted Payment Methods

We offer a 100% digital, prepaid ordering system to ensure seamless processing and contactless delivery.

We accept all major digital payment methods, including but not limited to:

• UPI (Google Pay, PhonePe, Paytm, Amazon Pay, BHIM, etc.)
• Credit Cards and Debit Cards (Visa, Mastercard, RuPay)
• Net Banking (Across all major Indian banks)
• Digital Wallets

Please Note: We operate a strictly prepaid model. Cash on Delivery (COD) is not available. All orders must be successfully paid for before our 9:00 PM processing cutoff to qualify for next-day morning delivery.

2. Pricing, Taxes, and Fees

We believe in absolute transparency when it comes to the cost of your groceries.

• Inclusive Pricing: All product prices displayed on the Kisan Door Step platform are inclusive of applicable taxes (including GST).
• Zero Hidden Fees: What you see is what you pay. There are no additional convenience fees, handling charges, or delivery surcharges added at checkout.

3. Secure Processing and Technology Infrastructure

To ensure the highest level of security for your financial data:

• Payment Aggregators: All transactions are captured and authorized by secure, third-party Payment Aggregators (such as PayU, CCAvenue, Jio-Payments, etc.) that are fully authorized and regulated by the Reserve Bank of India (RBI).
• Enacute's Role & Zero Financial Liability: Enacute Solutions India Private Limited acts strictly as a backend technology aggregator. Enacute facilitates the software integration with these payment gateways but does not directly touch, hold, pool, or route your funds. Under no circumstances shall Enacute be held financially liable for failed transactions, delayed refunds, or chargebacks. Enacute does not interact directly with customers and has no authority to authorize refunds or resolve financial disputes on behalf of Kisan Door Step. All financial claims, refund requests, and transaction disputes must be directed exclusively to Kisan Door Step.
• Data Security: Kisan Door Step and Enacute Solutions do not store your raw credit/debit card numbers, CVVs, or online banking passwords. All payment details are processed via secure, tokenized pipelines compliant with strict information security standards.

4. Failed Transactions and Payment Deductions

Occasionally, due to network fluctuations or banking server downtime, a transaction may fail on our platform, but the amount may still be deducted from your bank account or credit card.

• Auto-Reversals: In the event of a failed transaction where the order is not successfully generated on our app, the deducted amount will automatically be reversed by the Payment Aggregator.
• Refund Timeline: Please allow 5 to 7 business days for the reversed funds to reflect back in your original payment source. (This timeline is standard across Indian banking networks and depends entirely on your issuing bank).
• Support: If the funds are not credited back within 7 business days, please contact our support team with your transaction reference number (UTR/Transaction ID) provided by your bank.

5. Refunds and Chargebacks

• Cancellations & Returns: Refunds arising from order cancellations (made before 9:00 PM) or valid quality complaints (made within 1 hour of delivery) will be processed in accordance with our respective Cancellation and Return Policies. All approved refunds will be credited back to the original payment method within 5 to 7 business days. All refund decisions are made exclusively by Kisan Door Step.
• Chargebacks: If you initiate a chargeback dispute directly with your credit card provider or issuing bank, Kisan Door Step will cooperate with the Payment Aggregator by providing relevant delivery logs and transaction details to resolve the dispute. We highly recommend contacting our support team to resolve any issues before initiating a bank chargeback.

6. Contact Us

If you experience any issues related to payments, failed transactions, or refunds, please reach out to our support team immediately:

Kisan Door Step

• Address: H no. 432, Varve, Varve Khurd, Bhor, City Pune, Maharashtra 412210
• Email: support@kisandoorstep.com