Privacy Policy for Kisan Door Step

Welcome to Kisan Door Step ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, and protect the information you provide when you use our website, mobile application, and grocery delivery services (collectively, the "Platform").

Kisan Door Step is based in Pune, Maharashtra, India, and our services are exclusively intended for users in Pune and surrounding regions.

By accessing or using our Platform, you agree to the terms of this Privacy Policy.

1. Data Roles & Legal Standing

Under the provisions of the Indian Digital Personal Data Protection Act, 2023 (DPDPA) and applicable IT Rules:

• Data Fiduciary: Kisan Door Step acts as the primary Data Fiduciary. We determine the purpose and means of collecting and processing your personal data to fulfill your grocery orders.
• Data Processor: Enacute Solutions India Private Limited acts strictly as a Data Processor. Enacute provides the underlying software infrastructure and processes data solely on the instructions of Kisan Door Step to facilitate the technological functioning of the Platform. Enacute claims no ownership over your personal data and is not liable for data fiduciary obligations.

2. Information We Collect

We collect information to provide, maintain, and improve our vegetable and grocery delivery services. The types of data we collect include:

A. Information You Provide to Us Directly:

• Account Information: Name, email address, mobile phone number, and delivery address(es) when you register for an account or place an order.
• Order Information: Details about the groceries and vegetables you purchase, order history, and delivery instructions.
• Customer Support: Any information you provide when you contact us for help or feedback.

B. Information We Collect Automatically:

• Device and Usage Data: IP address, browser type, device type, operating system, and how you interact with our Platform.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to monitor activity on our Platform and hold certain information (e.g., keeping items in your cart).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Process and Deliver Orders: To fulfill your grocery orders, verify your delivery address in Pune and surrounding areas, and communicate with you about your order status.
• For Payment Processing: To facilitate secure payments through our trusted payment gateway partners.
• To Improve Our Services: To analyze user behavior, fix bugs, and enhance the overall app and website experience.
• For Marketing and Promotions: To send you internal promotional offers, discounts, and updates about Kisan Door Step (you can opt out of marketing communications at any time).
• For Customer Support: To resolve technical issues, address order disputes, and respond to your inquiries.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted third parties under the following circumstances:

• Payment Gateway Partners: We share necessary payment and transaction details with secure third-party payment processors, including PayU, CCAvenue, Jio-Payments, and others, to process your transactions safely. Kisan Door Step does not store your complete credit card or UPI PIN details on our servers.
• Analytics Providers: We use Google Analytics to track and report website and app traffic. Google Analytics may collect data such as your IP address and platform usage to help us understand how users interact with our services.
• Delivery Partners: We share your name, phone number, and delivery address with our in-house delivery personnel to ensure your groceries reach your doorstep accurately and on time.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority in India.

5. Cookies and Tracking

We use cookies to improve your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Platform (like your shopping cart) may not function properly.

6. Data Security

We implement appropriate and reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

7. Your Rights and Choices

• Account Information: You can review, update, or correct your account information and delivery addresses at any time by logging into your Kisan Door Step account.
• Marketing Opt-Out: You can opt out of receiving promotional emails or SMS messages from us by following the unsubscribe instructions included in those communications or by contacting customer support.

8. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (as applicable). Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Kisan Door Step

• Address: H no. 432, Varve, Varve Khurd, Bhor, City Pune, Maharashtra 412210
• Email: support@kisandoorstep.com